Service Designer/UX Specialist

6 days ago

Canberra, ACT, Australia Easy Authoring Full time
About the Role

We are seeking a highly skilled Service Designer/UX to join our team at Easy Authoring. As a Service Designer/UX, you will play a key role in delivering high-quality business analysis and UX design services to various government initiatives.

Key Responsibilities
  • Lead research with customers using co-design techniques, including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research to uncover insights and verify design concepts.
  • Develop documentation identifying business problems, research findings, and create artifacts to map user pain points, journey maps, service blueprints, and personas to support timely project delivery.
  • Communicate concepts through storytelling and prototypes, ranging from low to high fidelity, including wireframes, click-throughs, and interactive prototypes.
  • Identify, articulate, and test the viability and feasibility of assumptions with customers and stakeholders.
  • Contribute to the development of estimates for human resourcing efforts and cost for design activities, and discovery and design phases.
  • Work closely with other areas within the organisation to promote the value of great design in achieving positive business and community outcomes.
  • Identify and adopt relevant industry trends into the work of the sections that enable innovative government service delivery.
Requirements
  • Possess excellent interpersonal, customer service, and communication skills.
  • Experience in dealing with a diverse range of clients, professionals, staff, and community members.
  • It is highly desirable if the candidate has worked in legal or financial sectors.
  • Investigative, analytical, and problem-solving skills are also necessary.
About Easy Authoring

Established in 2006, Easy Authoring helps jobseekers find the right opportunity to match their skill set and career progression. We are the authorised suppliers to NSW, ACT, QLD, the Federal government, and multiple corporate organisations.

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