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Business Systems Analyst

2 months ago


Cremorne, Victoria, Australia Online Education Services Full time
About the Role

The Technical Business Analyst is a key member of our team at Online Education Services, responsible for bridging the gap between business objectives and technical requirements. This role requires a strong understanding of business processes and the ability to translate stakeholder objectives into actionable technical requirements.

Key Responsibilities
  • Business Analysis: Conduct in-depth analysis of business issues and technical challenges to identify opportunities for improvement and develop solutions that meet business needs.
  • Stakeholder Management: Partner with key stakeholders to understand their objectives and develop technical requirements that meet their needs.
  • Requirements Gathering: Work closely with business stakeholders to gather and document requirements, ensuring that they are clear, concise, and actionable.
  • Solution Design: Collaborate with technical stakeholders to design solutions that meet business requirements and are aligned with our company's goals.
  • Testing and Quality Assurance: Coordinate and assist with User Acceptance Testing to ensure that solutions meet business requirements and are of high quality.
  • Change Management: Support change management activities, including developing user support guidelines and documentation to ensure that processes are followed correctly and data integrity is maintained.
  • Agile Methodology: Contribute to the assessment of integrating third-party applications into existing systems and support the Delivery Lead in conducting Agile rituals effectively.
Requirements
  • Business Process Analysis: Strong skills in business process analysis and mapping, with the ability to identify areas for improvement and develop solutions that meet business needs.
  • Technical Skills: Experience with Salesforce Administration and a strong understanding of SDLC within an Agile environment.
  • Communication Skills: Excellent written and oral communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Teamwork: Ability to work collaboratively in a team environment, operate autonomously with little direction, and see the big picture.
  • Initiative: Demonstrate initiative, flexibility, and an ability to work under pressure.
About Online Education Services

Online Education Services is a vibrant and values-led organisation, passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide to develop and enable immersive and engaging learning experiences. We empower our teams to be student-focused, innovative, and embrace change with a growth mindset to ensure we achieve our vision of being the world's most impactful enabler of education.