Application Support Analyst

2 weeks ago


Melbourne, Victoria, Australia beBee Careers Full time

Job Title: Technical Support Specialist

Job Description: We are seeking a skilled and solution-oriented Application Support Analyst to join our dynamic Information Technology team. In this role, you will support a broad user base including educators, students, and administrative staff by resolving technical issues related to the organisation's critical software platforms and data systems.

Key Responsibilities:

  • Deliver timely and effective support to users through in-person, remote, and ticket-based channels
  • Provide application support for a range of systems including education management, reporting, and cloud platforms
  • Extract, analyse, and present data for internal reporting and decision-making
  • Collaborate with internal teams and third-party vendors during escalation and resolution of technical issues
  • Monitor system alerts and application performance metrics
  • Identify and report on recurring support trends to improve user experience
  • Demonstrate and uphold the values of Leading Education Group in all interactions

Required Skills and Qualifications:

  • Prior experience in application support roles within education or related sectors
  • Familiarity with both Windows and Mac environments
  • Strong capability with IT service management tools and database/reporting tools such as MSSQL, MySQL, Power BI, Azure Entra, and Microsoft 365
  • Exceptional communication and stakeholder engagement skills
  • Proven ability to troubleshoot, resolve and document technical issues
  • Valid Working with Children Check (or willingness to obtain)


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