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Front of House Experience Specialist
3 weeks ago
We are seeking individuals to fill a Front of House position at one of our esteemed venues in Wollongong.
Key Responsibilities and Expectations:- Create memorable guest experiences with exceptional service skills
- Maximize sales on every shift through effective upselling, product knowledge, and proactive engagement
- Understand daily objectives and challenges, working collaboratively with your team to achieve success
- Maintain a high standard of venue appearance by ensuring it is well-stocked and prepared for guests
- Take ownership of your workspace and receive comprehensive training to provide outstanding service
- Adhere to safety and compliance protocols to ensure the well-being of guests and colleagues
- Unique personality and passion for delivering fun experiences
- High energy levels, enthusiasm, and an abundance of positivity
- Previous experience in customer service, hospitality, or retail, coupled with excellent interpersonal skills
- Able to interact effectively with diverse guest demographics – teens, kids, and adults
- Availability to work weekends and nights is essential
- Possession of a valid RSA and WWCC, or willingness to obtain them
We value diversity and inclusivity at our organization. We prioritize attitude over skills when making hiring decisions, so don't be discouraged from applying if you feel you're not the perfect fit.
