Luxury Apartment Cleaning Specialist

**About This Opportunity**

This role is an excellent chance to work as an independent contractor, providing exceptional cleaning services for luxury apartments. As a key part of our team, you will be responsible for delivering outstanding results and creating memorable experiences for our guests.

We are seeking highly motivated and detail-oriented individuals who share our commitment to excellence and quality. If you have a passion for cleaning and hospitality, we encourage you to apply for this exciting opportunity.

**Job Responsibilities:**

**Turnover Cleaning**: Perform high-quality cleaning of luxury apartments to a luxury hotel standard. Complete all cleans by 3 PM on the same day of guest checkout.

**Linen Management**: Wash and dry linens either in the apartment or at your home in preparation for the next guest. Ensure all linens are clean, stain-free, and wrinkle-free before making beds.

**Property Responsibility**: Take full responsibility for all turnover cleans for assigned properties. Manage turnovers that can vary unpredictably from 1 to 5 times per week per property, based on guest checkouts.

**Quality Assurance**: Conduct thorough checks for keys, maintenance issues, damages, or missing items and report promptly. Test all appliances and amenities to ensure they are in working order (e.g., air conditioning, TV, Wi-Fi, dishwasher).

**Amenities Restocking**: Restock guest amenities (provided by us) such as toiletries, kitchen supplies, and other essentials. Set up amenities neatly according to our guidelines.

**Apartment Styling**: Set up the apartment following our style guide, including proper arrangement of décor, throws, and decorative pillows. Ensure the apartment exudes warmth and comfort for arriving guests.

**Communication & Reporting**: Provide pre- and post-cleaning photos, including guest keyset photos, on the same day via your preferred method.

**Workload Management**: Choose the number of properties you wish to manage based on your availability. If you desire more hours, request additional properties; if you need fewer hours, you can reduce your property assignments.

**What We Offer:**

**Competitive Pay**: Earn on a per-clean/turnover basis with set rates for different apartment sizes. High-performance cleaners achieving 5-star reviews are eligible for bonuses.

**Supportive Environment**: Be part of a team that values excellence, integrity, and memorable hospitality. All guest amenities and linen are provided by us. All cleaning supplies and tools are provided by you.

**Growth Opportunities**: Potential to take on more properties and expand your earnings. Opportunities to offer additional services such onboarding and maintenance tasks for extra income.

**Our Values:**

**Excellence**: Crafting unforgettable experiences with a heartwarming welcome. **Innovation and Growth**: Continuously enhancing the guest experience. **Quality**: Upholding meticulous attention to detail in all tasks. **Community and Connection**: Fostering relationships and building a sense of belonging. **Integrity and Trust**: Honoring our agreements and maintaining open communication. **Diversity and Inclusion**: Respecting and valuing different perspectives and backgrounds.

**Requirements:**

- Exceptional attention to detail and commitment to high-quality work.

- Reliable, self-motivated, and able to manage time effectively.

- Strong communication skills.

- Ability to handle the physical demands of cleaning multiple apartments.

- Must have access to laundry facilities for linen management.

- Living in or near Melbourne CBD or Southbank is preferred.

**How to Apply:**

Please submit your resume and a brief cover letter explaining why you're the perfect fit for this role.

**Job Types**: Casual, Contract

Pay: $25.00 - $30.00 per hour

Expected hours: 5 - 30 per week

Schedule:

On call

Supplementary Pay:

Performance bonus

Application Question(s):

Do you have a car?

Which suburb do you live in?

What other time commitments do you have that are not flexible?

Are you a student?

Do you have any handyperson skills? If so, what sort of skills do you have?

Have you cleaned for an Airbnb property before?

Have you run your own Airbnb property before?

Do you have cleaning skills? If so, what sort of skills do you have?

Why do you want to work in this field?

Can you give an example of a difficult situation you encountered in a previous job and how you handled it?

Can you tell me about a time when you went above and beyond in your role?

Can you describe a situation where you had to multitask and prioritize tasks?

Do you have any questions for me?