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Client Support Specialist
2 months ago
About Anglicare:
We are a leading community-based non-profit organization dedicated to making a positive impact on the lives of individuals and families in need.
Our mission is to provide compassionate and effective support services that empower people to overcome challenges and achieve their full potential.
We are committed to delivering high-quality services that are tailored to the unique needs of our clients, and we are seeking a dedicated and passionate individual to join our team as a Client Support Specialist.
About the Role:
As a Client Support Specialist, you will play a critical role in providing initial intake, information, and support to clients who are seeking financial assistance and other forms of support.
You will be responsible for ensuring effective delivery of client services, providing a high level of customer service, and working collaboratively with other team members to achieve our organization's goals.
Key Responsibilities:
Provide initial intake and support to clients, including assessing their needs and providing information about available services.
Respond to client inquiries and provide timely and effective support, including resolving issues and escalating complex cases as needed.
Work collaboratively with other team members to ensure effective delivery of client services and achieve our organization's goals.
Provide administrative support, including maintaining accurate records and reports, and performing other tasks as required.
Actively contribute to team meetings and events, and provide input on ways to improve our services and processes.
About You:
You have a strong passion for working with vulnerable populations and a commitment to delivering high-quality services that meet their needs.
You possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients, colleagues, and other stakeholders.
You have a strong understanding of community services and the needs of individuals and families in need.
You are a team player with a positive attitude, a strong work ethic, and a commitment to delivering exceptional results.
You have a valid Working with Children's Check for paid employment and are willing to undergo any other necessary training or certifications.
Benefits:
We offer a competitive salary and benefits package, including not-for-profit salary packaging benefits and learning and development opportunities.
We are committed to supporting the ongoing learning and development of our staff, and offer a range of training and professional development opportunities.
We value diversity and inclusion, and are committed to creating a workplace culture that is respectful, inclusive, and supportive of all staff.
