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Senior Pensions Administrator

2 months ago

Sutherland Shire, Australia Equiniti Full time
Senior Pensions Administrator

We are seeking an experienced Senior Pensions Administrator to join our team in Crawley. As a key member of our pensions administration team, you will be responsible for providing high-quality administration services to our clients, working to agreed targets and deadlines.

Key Responsibilities:
  • Provide administration services to customers, ensuring timely and accurate completion of tasks
  • Check and complete casework, providing feedback and guidance to colleagues
  • Resolve customer enquiries and provide technical guidance to team members
  • Perform and issue pension calculations, identifying and implementing process improvements to enhance efficiency and customer service
  • Provide on-the-job coaching and training to colleagues, promoting a culture of continuous learning and development
  • Carry out projects and ad-hoc activities as determined by the Team Leader, demonstrating flexibility and adaptability
Requirements:
  • Excellent attention to detail and ability to follow defined processes and procedures
  • Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
  • Proven track record of quality, timely delivery and ability to work under pressure
  • Strong numeracy and literacy skills, with a willingness to learn and develop new skills
  • Previous pensions experience is essential, with a strong understanding of pension schemes and administration
What We Offer:
  • A competitive salary and benefits package, including a pension plan and long-term incentive plan
  • A comprehensive training and development program, with opportunities for career progression and professional qualifications
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • A range of employee benefits, including health and wellbeing support, employee discounts, and flexible working arrangements

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. Please note that any offer of employment is subject to satisfactory pre-employment screening checks.