Service Delivery Manager

1 week ago


Shailer Park, Queensland, Australia Ozcare Full time

About Ozcare

Ozcare is a leading provider of community care services, dedicated to supporting individuals to live their best lives. Our team of professionals work together to deliver a wide range of services, including home care assistance, nursing, and allied health services.

Your Role

We are seeking a highly skilled and experienced Service Delivery Manager to join our team. As a key member of our Community Care division, you will be responsible for the overall management and delivery of health programs and support services to clients in their own homes.

Key Responsibilities

  • Coach and support employees to foster a dynamic and engaging work environment.
  • Coordinate and manage services to deliver a holistic approach to service delivery, focusing on the assessed needs and rights of clients.
  • Monitor the evaluation of service provision through regular reviews and needs assessments.
  • Work with the Branch Manager to ensure client services are provided in an environment of continuous quality improvement, reablement-focused care, support, and innovation.
  • Support the Branch Manager's monthly review with the Business Operations Manager to ensure ongoing operational viability.

What You'll Get

As a valued member of our team, you will receive:

  • 5 weeks annual leave as standard
  • Annual leave loading
  • Monthly day off for full-time staff
  • Optional salary packaging, meal entertainment cards, and novated leases
  • Private health insurance discounts
  • Uniform and laundry allowance
  • Fully maintained company vehicle

Requirements

  • Tertiary qualifications and/or extensive management experience in a community service or health organization
  • Well-developed understanding of financial management
  • Strong understanding of the Community Care industry and operational requirements
  • Intermediate to advanced computer skills to use Ozcare's management and Community Care systems
  • Current Queensland Driver's License
  • First aid and CPR certificate required within one month of commencement
  • Proof of immunity, or willingness to become vaccinated against, Measles, Mumps, Rubella (MMR), Varicella (Chicken Pox) & Pertussis (Whooping Cough)
  • Vaccination against Influenza and Covid-19 is strongly recommended
  • Current NDIS Worker Screening Check and Blue Card (Working with Children Check)
  • Current National Police Check, prior to commencement
  • Qualify as Key Personnel


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