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Empower Local Communities

3 weeks ago


City of Rockingham, Australia beBeeEngagement Full time $98,765 - $123,456
Community Engagement Specialist

We are seeking a highly motivated and dedicated Community Engagement Specialist to join our team. This is an exciting opportunity to make a real difference in the lives of our customers and community.

About the Role:
  • Lead exceptional service delivery across multiple channels, providing a tailored experience for our customers.

  • Coach a diverse team, focusing on customer satisfaction and retention.

  • Foster local problem-solving, driving member retention and team performance.

Key Responsibilities:

The successful candidate will be responsible for leading our customer-facing teams, providing coaching and guidance to ensure excellent service delivery. They will also focus on fostering local problem-solving, driving member retention and team performance.

Requirements:

To be successful in this role, you will need:

  • Exceptional leadership skills, with a proven track record of delivering high-quality results.

  • Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.

  • Ability to coach and develop a team, focusing on customer satisfaction and retention.

What We Offer:

In return for your hard work and dedication, we offer:

  • Flexible working arrangements that support your work-life balance.

  • Access to a range of skills development, career pathways, and opportunities to innovate within our organization.

  • A culture that values your well-being, encourages new ideas, and celebrates success.