Administrative Support Specialist

1 week ago

Gold Coast, Queensland, Australia beBeeAdministration Full time $45,000 - $78,000

Empowering Lives through Support

We are seeking an Administration Coordinator to support our team in delivering exceptional funeral services. Our ideal candidate will be the first point of contact for clients, visitors, and telephone enquiries.

Duties:

  • Ensure reception areas reflect a professional image, welcoming and neat
  • Provide administrative support to the team (data entry, preparing letters, presentations)
  • Receive payments and issue accounts, associated correspondence
  • Identify service requirements with sensitivity to client grief, beliefs, traditions, and rituals
  • Maintain up-to-date knowledge of products and services
  • Complete funeral documentation accurately and on time
  • Explain costs and payment terms clearly
  • Liaise with service providers, such as clergy, florist, newspapers, and other suppliers

About You:

  • Experience in a service-driven organisation
  • Competent keyboard/computing and telephone operating skills
  • People-oriented and communicate effectively both in-person and on the telephone
  • Sensitive to grieving people, their values, and beliefs, and possess a level of comfort working with the deceased
  • Interpersonal skills to work in a close team environment and proactively support the team
  • Willingness and motivation to undertake training and development programs
  • The ability to respond appropriately to client/family concerns
  • A sense of ease working with grieving families and the deceased
  • Current status as Justice of the Peace or eligibility to become certified
  • A current unrestricted driver's license

Benefits of Joining Us:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access Employee Assist Programs

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