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Community Service Specialist

4 weeks ago

Liverpool, Australia Anglicare Full time

About Anglicare Sydney:

We are a leading community organisation in Australia, dedicated to serving people in need.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are seeking capable and mission-aligned individuals to join our team.

We have been serving the community for over 160 years, providing care to older people and services to the vulnerable. Our work is motivated by Christian love and a passion to serve.

If you share our values and are passionate about making a difference, we encourage you to apply for this exciting opportunity.

About the Role:

In this part-time role, you will respond to enquiries and provide initial support to clients of our Food and Financial Assistance (FFA) program remotely and face-to-face. You will be responsible for ensuring effective delivery of client services and maintaining high customer satisfaction in a fast-paced environment.

This is a Max Term role until June 2025, working 3 days a week based in Liverpool.

Key Responsibilities:

  • Provide excellent customer service to clients and members of the public
  • Support new clients with initial assistance and intake
  • Receive and direct clients, providing food parcels and other assistance/referrals as needed
  • Assist with packing food parcels and maintaining the pantry
  • Maintain accurate and confidential client records
  • Contribute to team meetings and events
  • Perform general administrative tasks

About You:

  • Qualifications and experience in Social Work or Community Services
  • Experience working with diverse, disadvantaged groups
  • Strong communication and interpersonal skills
  • Excellent time management and prioritisation skills
  • Genuine compassion for people in financial hardship
  • Ability to work with complex needs
  • A driven, hardworking attitude

Salary and Benefits:

The salary for this role is approximately $65,000 per annum, plus benefits including not-for-profit salary packaging, learning and development opportunities, and employee assistance programs.

Anglicare is committed to the safety and wellbeing of children and young people and has zero tolerance of child abuse.