Customer Success Expert

1 day ago

Adelaide, South Australia beBeeSustainability Full time $120,000 - $129,200
Job Summary

The Customer Service Manager role is a high-profile position that involves leading a team of six customer service representatives to deliver exceptional service outcomes. The team handles a high volume of inbound enquiries, including installation bookings, rebate claims, product enquiries, troubleshooting issues, and assisting contractors to deliver jobs.

About the Job
  • Lead, coach, and mentor the customer service team to achieve exceptional service outcomes.
  • Oversee enquiries ranging from installation bookings and government rebate claims to troubleshooting solar, battery and hot water issues.
  • Support trades and contractors to ensure customer jobs run smoothly.
  • Resolve escalated customer matters with professionalism and care.
  • Drive process improvements and implement strategies to enhance customer satisfaction.
  • Monitor team performance, call volumes, and reporting for leadership visibility.
Key Requirements
  • A minimum of five years' customer service leadership experience in energy, utilities, construction or similar inbound call centre environments.
  • Proven ability to coach, motivate and develop staff while managing high call volumes.
  • Strong communication skills and the ability to navigate sensitive or complex customer situations.
  • A hands-on approach with the ability to lead by example and support your team day-to-day.
  • Commercial awareness and process improvement skills to enhance efficiency and customer experience.
  • A genuine interest in sustainability and making a positive impact in the clean energy sector.
Why this Opportunity?
  • A competitive salary package with bonus potential up to 10% annually.
  • Flexible work arrangements and unique perks.
  • A supportive workplace with engaged leadership.
  • Be part of an organisation passionate about sustainability.
  • Career development pathways and investment in your professional growth.

  • Customer Success Manager

    3 weeks ago

    Adelaide, South Australia Harrison McMillan Pty Ltd Full time

    1 month ago Be among the first 25 applicantsHarrison McMillan Pty Ltd provided pay rangeThis range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$90,000.00/yr - A$100,000.00/yrDirect message the job poster from Harrison McMillan Pty LtdIT...

  • Customer Success Representative

    3 weeks ago

    Adelaide, South Australia Plenti Full time

    Plenti Adelaide, South Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Success Representative role at PlentiContinue with Google Continue with GooglePlenti Adelaide, South Australia, AustraliaJoin to apply for the Customer Success Representative role at PlentiWho is Plenti?Plenti is a fintech lender, providing faster,...

  • Customer Service Expert

    4 days ago

    Adelaide, South Australia beBeeCustomerService Full time $82,657 - $91,722

    Customer Service Expert RoleWe are seeking a skilled Customer Service Expert to support customers across Australia. This is an excellent opportunity for someone who enjoys helping others and is passionate about delivering exceptional customer experiences.Dedicated Team Environment: Work alongside experienced team members dedicated to your success.Meaningful...

  • Customer Success Specialist

    3 weeks ago

    Adelaide, South Australia CoreLogic Full time

    Customer Success Specialist - Real Estate page is loadedCustomer Success Specialist - Real EstateApply locations Adelaide time type Full time posted on Posted 12 Days Ago job requisition id REQ17140At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for...

  • Customer Success Specialist

    5 days ago

    Adelaide, South Australia CoreLogic Full time

    Customer Success Specialist - Real Estate page is loadedCustomer Success Specialist - Real EstateApply locations Adelaide time type Full time posted on Posted 12 Days Ago job requisition id REQ17140At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for...

  • Customer Success Specialist

    4 weeks ago

    Adelaide, South Australia CoreLogic Full time

    Customer Success Specialist - Rita page is loadedCustomer Success Specialist - RitaApply locations Adelaide Melbourne Sydney Fortitude Valley time type Full time posted on Posted 4 Days Ago job requisition id REQ17356At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the...

  • Customer Experience Expert

    1 day ago

    Adelaide, South Australia beBeeCustomer Full time $80,000 - $120,000

    Customer Experience ExpertWe are seeking a highly skilled Customer Experience Expert to join our Direct Sales Operations team. This role plays a crucial part in driving the growth of our personal and auto loan products.The ideal candidate will be responsible for building strong relationships with customers and ensuring a seamless experience from inquiry to...

  • Customer Success Lead

    1 day ago

    Adelaide, South Australia beBeeCustomer Full time $100,000 - $170,000

    Customer Success LeadThe Customer Success Lead is a key role responsible for driving growth and cultivating strategic partnerships.This involves managing existing customer relationships, developing a robust project pipeline, and expanding client connections.Main responsibilities include:Building and maintaining strong customer relationships to drive business...

  • Customer Success Representative

    5 days ago

    Adelaide, South Australia Plenti Pty Limited Full time

    Who is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Customer Success Representative

    25 minutes ago

    Adelaide, South Australia Plenti Pty Limited Full time

    Who is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...