Aged Care Professional

22 hours ago

Warrnambool, Victoria, Australia beBeeCare Full time $98,000 - $110,000
Care Manager

We are seeking a proactive and compassionate Care Manager to join our dedicated team. This role involves supporting clients across the Brighton to Peninsula region.

As the primary point of contact for new and existing home care clients, you will guide them through their aged care journey with empathy and expertise. You will be responsible for delivering high-quality, personalised services and developing strong relationships with clients and their support networks.

  • Key Responsibilities:
  • Act as the main point of contact for clients, ensuring delivery of exceptional customer service and tailored home care solutions.
  • Build and maintain meaningful relationships with clients and their families to understand their goals, preferences, and individual needs.
  • Conduct comprehensive assessments and develop personalised care plans that support client independence and wellbeing.
  • Monitor service delivery through regular communication, care plan reviews, and client feedback to ensure satisfaction and high standards.
  • Collaborate with Registered Nurses and Allied Health professionals to coordinate care for clients with complex needs.
  • Guide potential clients through the enquiry and onboarding process with empathy and clarity, helping them make informed choices.
  • Promote services to referrers and stakeholders to build a strong pipeline of potential clients.
  • Work closely with internal teams to ensure services are delivered efficiently and meet client expectations.
  • Support workforce planning by contributing to the recruitment and matching of suitable care workers.

Requirements:

  • Strong communication and relationship-building skills with a customer-first approach.
  • A proactive and results-driven mindset, with the ability to meet business targets and deadlines.
  • Solid understanding of the Home Care environment or other health-related services.
  • Experience in a customer-focused service business.
  • Confidence in engaging stakeholders and building external partnerships.
  • Competency with MS Office and Client Relationship Management (CRM) systems.
  • Ability to work independently while collaborating as part of a broader team.

Benefits:

  • Hybrid Work: Enjoy flexible working conditions that empower work-life balance
  • Access to extra leave with a day off for your birthday plus a rewards and benefits platform
  • Salary Packaging - novated leasing available with Smart group
  • Be part of a well-respected Australian based organisation
  • Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

About Us:

At [Company], we are committed to embracing diversity and providing a safe working environment. Veterans are encouraged to apply. Some roles may require full vaccination with the TGA-approved COVID-19 vaccine.

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