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Housekeeping Team Lead

2 months ago

Mudgeeraba, Queensland, Australia Accor Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Accor. As a key member of our Housekeeping Department, you will be responsible for leading a team of housekeeping staff and ensuring the highest standards of cleanliness and customer satisfaction.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and motivate a team of housekeeping staff to achieve high standards of cleanliness and customer satisfaction.
    • Develop and implement effective training programs to enhance staff skills and knowledge.
    • Conduct regular performance appraisals and provide constructive feedback to staff.
  • Operational Management
    • Oversee the daily operations of the Housekeeping Department, including scheduling, inventory management, and equipment maintenance.
    • Ensure that all housekeeping staff are aware of and adhere to company policies and procedures.
    • Monitor and report on departmental performance, including productivity, quality, and customer satisfaction.
  • Customer Service
    • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
    • Ensure that all guest rooms and public areas are clean and well-maintained, meeting the highest standards of quality and cleanliness.
  • Communication and Collaboration
    • Communicate effectively with other departments, including Front Office, Maintenance, and Laundry, to ensure seamless operations and high levels of customer satisfaction.
    • Collaborate with other team members to resolve issues and improve departmental performance.
Requirements
  • Experience and Qualifications
    • Minimum 2 years of experience in a housekeeping leadership role, preferably in a hotel or hospitality environment.
    • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Skills and Abilities
    • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
    • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
    • Ability to work effectively in a fast-paced environment, with a high level of attention to detail and quality.