Service Operations Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $126,065
Job Title: Technical Service Manager

The role involves managing technical service operations, ensuring technicians are equipped to meet manufacturer standards.

This includes developing and delivering technical training for light trucks and LCVs, including internal combustion and new energy vehicle models.

Key Responsibilities:
  • Deliver face-to-face and virtual training, including onboarding, diagnostics, and systems training.
  • Develop and update training content, assessments, and hands-on modules aligned with global standards and emerging technologies.
  • Provide in-field technical support, coaching, and mentoring to technicians, including diagnosing and resolving product issues.
  • Monitor and analyse technical trends using various systems and implement training interventions to address recurring faults.
  • Collaborate with OEMs, engineers, and internal teams to support product updates, recalls, and service campaigns.
  • Manage technical support operations, maintain records, and ensure compliance with safety, quality, and regulatory standards.
Requirements:
  • Minimum 5 years' experience as a technical trainer or senior technician in light commercial vehicles, with EV/hybrid knowledge preferred.
  • Certificate III in Automotive Mechanical Technology and Certificate IV in Training and Assessment required.
  • Strong leadership, communication, and organisational skills, with the ability to drive change and deliver results in dynamic environments.
  • Proficient in Microsoft Office, especially Excel; must hold a valid driver's licence and be willing to travel nationally and internationally.

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