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Client Care Specialist
2 months ago
Client Care Specialist
- Full-time permanent position
- Flexible work arrangement
- Competitive remuneration with salary packaging options
About Our Organization
At Baptcare, we prioritize care. Our Mission and Vision are embodied in our WE CARE Values: for our residents, customers, clients, partners, and supporters; serving individuals from the very young to the elderly, including the vulnerable, families, and those facing life's challenges.
Baptcare is a mission-driven organization operating across Victoria, Tasmania, and South Australia. We focus on delivering residential and community support for older adults, as well as assistance to children, families, individuals with disabilities, financially disadvantaged individuals, and those seeking asylum.
Our core Values include Wellbeing, Ethics, Co-creating, Accountability, Respect, and Effectiveness.
Role Overview
As a Client Care Specialist, you will have a background in Case Management and Care Planning. Your responsibilities will include visiting clients in their residences to perform assessments, develop care plans, and manage ongoing client needs.
Key Responsibilities
- Conduct initial assessments and service planning for clients
- Collaborate with clients to identify their needs and preferences regarding their Home Care Package, assisting them in building it according to their funding
- Engage in care planning, continuous monitoring, and reassessment of client requirements
- Regularly visit clients in their homes
- Provide ongoing case management for Home Care Package and/or private clients
Candidate Profile
You are enthusiastic about advancing your career in case management. As part of a cohesive team, you will work collaboratively and supportively, demonstrating respect in all interactions.
This role allows for a hybrid work environment, with 70-80% of your time spent in the field visiting clients.
Preferred qualifications include:
- A qualification in Case Management, or an undergraduate degree in Nursing, Allied Health, or Social Work is essential
- Division 1 Nursing Qualification - desirable but not mandatory
- Previous experience in case management is highly valued
- Experience in conducting initial and annual assessments and care planning
- Familiarity with the Home Care Package sector
Benefits:
- Flexible work environment
- Opportunity to engage with the local community in a supportive atmosphere
- Be part of an organization dedicated to making a positive impact in the lives of vulnerable community members
- Travel reimbursement and phone allowance
- Attractive salary, with access to salary packaging benefits up to $18,500 annually
- Access to confidential counseling and support services through the Employment Assistance Program
Requirements:
- If not an Australian Citizen, applicants must possess work rights in Australia
- Must hold a current Victorian Driver's license and have a registered, fully insured vehicle
- Successful candidates will undergo a National Criminal History check
- Must have received two doses of the Covid-19 vaccination
Application Process:
To submit your application, please click 'Apply Now'.
Note: Applications will be reviewed on a rolling basis, and the closing date may change without prior notice.
For more information, please visit our careers page.
Baptcare is committed to fostering a respectful and inclusive workplace, selecting the best candidate for the role while supporting diversity. We welcome applicants who may require adjustments.
Baptcare is dedicated to ensuring the safety, empowerment, and participation of all children. We maintain a zero-tolerance policy towards child abuse and are committed to creating a protective environment that supports children and young people in feeling safe and respected.
