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Customer Service Consultant

1 week ago

City of Greater Geelong, Australia James Frizelle's Automotive Group Full time

Peter Warren Automotive Holdings is a prominent player in Australia's automotive industry, boasting a wide geographic presence and an impressive portfolio of renowned vehicle brands. As part of our thriving organization, you'll have numerous opportunities to grow professionally and personally.

Job Overview

We're looking for highly motivated individuals to join our Customer Sales Consultancy team. In this role, you'll be responsible for interacting with customers via online and phone-based sales enquiries.

Key Tasks
  • Process incoming sales leads in a timely manner
  • Develop a rapport with customers, responding to their needs and preferences
  • Maintain ongoing communication with customers, addressing any concerns or queries they may have
  • Effectively utilize CRM systems to capture customer data and pass relevant information to the sales teams
  • Forge strong relationships with colleagues across various departments, locations, and business units
About You
  • A proven track record of achieving goals and striving for excellence
  • Excellent organizational skills, enabling you to manage multiple tasks and priorities efficiently
  • Previous experience in handling high volumes of customer inquiries and meeting set targets
  • Superior communication skills, paired with a confident phone manner
  • Technical proficiency in digital tools, including the web and social media platforms
  • A proactive and positive attitude
  • Capacity to work both independently and as part of a collaborative team
  • Full training and support provided
  • Flexibility to work varying schedules, including weekends and public holidays
Why Join Us?
  • A comprehensive benefits package, including access to an Employee Assistance Program (EAP) and exclusive discounts through our partnership with Samsung
  • Competitive remuneration and benefits
  • Ongoing training and development opportunities
  • A supportive work environment that fosters employee growth and well-being