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CX Strategy Director

1 week ago

Melbourne, Victoria, Australia Hub Australia Full time
About the Job:

We are seeking an experienced Customer Experience Manager to join our team at Hub Australia. As a Customer Experience Manager, you will be responsible for leading our CX strategy and ensuring that our members have an exceptional experience across all locations, touchpoints, and channels.

Your Key Responsibilities:

  • Develop and implement CX initiatives that align with our business strategy and key performance goals.
  • Champion a customer-first mindset, inspiring and influencing teams to deliver exceptional service.
  • Manage and optimize customer sentiment tools (e.g., Qualtrics) to drive data-driven improvements.
  • Ensure seamless member experiences across all locations, from onboarding to departure.
  • Oversee member engagement programs, including events, activations, and community initiatives.

We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.