Sales and Marketing Professional

5 days ago

Cumberland City Council, Australia HEQS Group Full time

At HEQS Group, we are seeking a highly motivated Sales and Marketing Professional to join our team in Chippendale. The successful candidate will have prior retail sales experience and be skilled in operating social media platforms.

The role of Sales and Marketing Professional involves providing high-class customer service and enhancing the company's online presence through social media marketing on various platforms and marketplaces.

  • Liaise with customers and deal with customer queries and complaints.
  • Maintain professional contact with internal and external customers when interacting with them, both in person, over the phone, and online.
  • Arrange the inspection and delivery of goods and/or arrange returns of goods.
  • Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
  • Reach outlined sales target.
  • Actively maintain strong product knowledge of goods being supplied and the marketplace.
  • Handle payments and manage financial transactions.
  • Inform customers about discounts and special offers/promotions.

Social Media Duties & Responsibilities:

  • Develop, implement, and manage our social media strategy and goals, consistent with the company's brand identity across platforms such as Facebook, eBay, Instagram, TikTok, etc.
  • Content creation and editing of photos and videos that promote the company's products are to be posted and advertised in a high volume across all social media platforms.
  • Review analytics and define social media KPIs to refine the strengths and weaknesses of different social media marketing campaigns.
  • Ensure that social media postings are made using effective marketing techniques to achieve maximum interaction.
  • Engage with social media followers, including responding to social media messages, inquiries, reviews, and comments in a timely manner.
  • Stay up to date with the latest social media best practices and technologies and know how to solve technological issues independently.

To be considered for this role, applicants must have at least 1 year of experience as a Retail Sales Assistant and at least 1 year of experience as a Social Media Assistant. A Bachelor's Degree in Marketing or a related field is preferred.

We offer a competitive salary package, including employee discount and professional development assistance. If you are a motivated individual with excellent communication and customer service skills, please apply for this exciting opportunity.

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