Beauty Operations Coordinator
1 week ago
Laser Clinics Australia is a leading provider of beauty solutions, offering transformative treatments and tailor-made services since 2008.
We strive to help our clients feel confident inside and out, providing medically backed treatments and exceptional customer experiences.
Job OverviewAs a Beauty Operations Coordinator at Laser Clinics Australia in Brighton, you will play a vital role in ensuring seamless operations and delivering an exceptional client experience.
- Estimated Salary: AU$65,000 - AU$80,000 per annum, depending on experience.
This role involves managing daily operations, upholding high standards of cleanliness and organization, driving sales and rebooking, guiding clients with expertise, and supporting client communication.
Key Responsibilities- Daily Operations: Oversee scheduling, client bookings, inventory, and resource allocation to maximize productivity and client satisfaction.
- Upholding Standards: Maintain pristine clinic environment through high standards of cleanliness, organization, and compliance.
- Sales and Rebooking: Meet and exceed KPIs for product sales and client rebooking to support revenue growth.
- Client Guidance: Offer knowledgeable guidance on pre- and post-care, product recommendations, and treatment options.
- Client Communication: Act as the main point of contact for clients, engaging face-to-face, over the phone, or via email for a smooth experience.
- Operational Skills: Min. 12 months' experience in customer service; strong organizational skills with retail, hospitality, or clinic operations experience.
- Sales and Customer Service Expertise: Proven track record in customer-facing roles and excelling in sales environments.
- Problem-Solving Abilities: Proactive, solution-oriented mindset when addressing challenges.
- Flexibility: Availability for late-night trading, weekends, and public holidays.
- Professional Presentation: Polished and professional appearance representing our brand.
- Innovative Environment: Access to the latest trends and technologies in aesthetics.
- Supportive Team: Collaborate with a passionate team, Employee Assistance Program (EAP), and global mobility opportunities.
- Generous Benefits & Incentives: Complimentary laser hair removal, skin treatments, and significant discounts on treatments, products, and injectables.
- Learning & Development: Upskill through comprehensive training designed to empower success.
- Longevity & Job Security: Join a stable and growing industry with franchising opportunities.
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