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Executive Operations Manager

3 weeks ago

Hobart, Tasmania, Australia beBeeLeadership Full time $180,000 - $220,000
Operational Leadership Opportunity

Aurora Energy is seeking a seasoned executive to drive operational performance and innovation, ensuring exceptional customer outcomes. This executive opportunity encompasses championing the company's values as a strong customer advocate and leader of core customer operational business units.

This role involves leading cross-functional teams across call centres, billing and credit, reporting and analytics, and operational performance to ensure all aspects of the customer connection to collection processes meet regulatory and market needs.

The ideal candidate will have experience in contemporary retail operations, delivering valuable customer experiences in highly competitive and regulated markets. A track record of developing and optimising large customer-focused operational teams is also essential.

This executive opportunity offers a collaborative leadership environment with expertise in customer operations, billing, digital, technology, and data.

Key Responsibilities:
  • Champion company values as a strong customer advocate and leader of core customer operational business units.
  • Lead cross-functional teams across call centres, billing and credit, reporting and analytics, and operational performance.
  • Ensure all aspects of the customer connection to collection processes meet regulatory and market needs.
  • Partner with other executives to identify opportunities for efficient, innovative, and customer-centric services.
Requirements:
  • Experience in contemporary retail operations, delivering valuable customer experiences in highly competitive and regulated markets.
  • A track record of developing and optimising large customer-focused operational teams.
  • Collaborative leadership skills with expertise in customer operations, billing, digital, technology, and data.
About Us:

We are committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.

How to Apply:

To apply, please click 'apply now' and upload your Cover Letter and CV. For any questions not outlined in the Candidate Pack, please contact our HR department.