Digital Innovation Specialist

We drive innovation through customer-centric solutions, leveraging the Microsoft cloud to empower a globally-led, digitally-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, we are committed to delivering the global digital scale engine for our business.

As a Digital Solutions Expert in the AI Workforce Specialists team, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling.

You will have an opportunity to work collaboratively while living our shared Digital Sales Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning.

• Customer First Mindset
  • Engage with and enable our customers and key decision-makers, delivering a connected customer experience and driving customer satisfaction, through digital sales excellence, empowered by AI, world-class data, marketing systems and platforms.
• Sales Execution
  • Engage in conversation with customers aligned to their industry and collaborate with account and partner teams to drive and qualify new opportunities and build pipeline.
  • Leverage AI to be well-informed about the customer and be a trusted advisor.
  • Identify customer business and technology readiness, proactively build external stakeholders' mapping, implement strategies to accelerate the closing of deals, contribute input on strategies to drive and close prioritized opportunities, coach junior team members in deal plan execution, and implement and maintain strong close plans.
• Scaling and Collaboration
  • Apply role orchestration model and navigate the Microsoft organization to bring the best impact to the customer.
  • Collaborate with partners, develop joint proposals with partners, and contribute to developing partner strategies.
  • Prioritize time with customers and partners, leveraging tools and processes to run and grow the business and build a stronger team.
• Technical Expertise
  • Lead technical demonstrations of AI Workforce solutions to explain and prove the capabilities of Microsoft solutions relative to the customers' business and technical objectives.
  • Lead with technical intensity across M365 Copilot and M365 Core, with ability to conduct demos end to end on workloads.
  • Leverage and share competitor knowledge across solution areas as a subject matter expert to make informed decisions on pursuit.
  • Lead conversations and set up events within Microsoft, mentor others and develop strategies for best practice sharing, initiate conversations with prospective customers/partners at events, act as a subject matter expert in one or more solution area(s).
  • Collaborate with internal 'compete' SMEs to analyze competitor products, solutions, and/or services and implement strategies.
• Delivers Results Through Teamwork
  • Drive the execution of projects, partner and collaborate with other teams on related deliverables, and leverage others in relevant work streams.
  • Build relationships with leadership and field stakeholders to enable team success across internal and external stakeholders. Collaborate with account teams to identify and engage senior business subject matter decision makers at the customer's/partner's business and maximize scale through partners; work with technical specialist/CSA to secure commitment.
  • Apply the orchestration model to proactively drive deal closure by identifying and aligning internal stakeholders and leveraging and expanding relationships with partners, creating demand leading with industry use cases.
  QualificationsRequired Qualifications
  • Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 3+ years of technology-related sales or account management experience
  Preferred Qualifications
  • Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience

Equality is an essential aspect of our organization. We provide consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.