Strategic Human-Centred Design Professional

2 weeks ago

Canberra, ACT, Australia beBeeDesigner Full time $100,000 - $120,000
Senior Service Designer

Overview

  • As a Senior Service Designer, you will join a team of analysts and architects working on large transformations and upgrades for a Federal Government Client.

The role requires balancing user needs with business goals to deliver impactful outcomes. You will bring your curiosity, collaborate with experts, and utilize your experience with UX principles into meaningful solutions.

Due to the nature of the role, candidates must be Australian Citizens with Federal Government clearances or above to be found suitable.

Daily responsibilities include:

  • Leading service design activities in a multi-disciplinary agile delivery team
  • Applying expertise to enhance and improve existing software, including designing, developing, implementing, and testing software systems
  • Supporting the future design of electoral services or improved customer experiences in existing services
  • Delivering and designing appropriate service design artefacts and communication material
  • Transforming defined business needs into outcomes and problem statements
What's on Offer
  • Long Term Contract with the Federal Government
  • Hybrid Working Arrangements Available

Candidates with the following qualities and experiences are encouraged to apply:

  • Experience delivering in project/program environments with a strong grasp of human-centred design and strategic service design implementation
  • Proven ability to work autonomously and within multidisciplinary teams, building shared goals and maintaining effective stakeholder relationships
  • Skilled in planning, facilitating, and documenting user interviews, identifying root causes, and driving process maturity improvements
  • Ability to translate between business and technical needs, negotiate outcomes, and support the growth of less experienced team members

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