Senior Product Manager

2 weeks ago

Sydney, New South Wales, Australia Atlassian Full time
About the Role:

As a Senior Product Manager working in the Jira Service Management team at Atlassian, you will be responsible for unlocking Service Agent productivity to deliver exceptional support. You will be part of one of Atlassian's fastest growing products and will work on building the right thing — figuring out how best to bring the power of AI to transform how teams provide service.

Your focus will be on building relationships with stakeholders across the business, including our Cloud Platform team, as well as working closely with other Product Managers in JSM. You will own product strategy and roadmap execution for agent productivity powered by AI in JSM.

Responsibilities:
  • Own product strategy and roadmap execution for agent productivity powered by AI in JSM
  • Build relationships with stakeholders across the business
  • Set clear goals, make decisions, and communicate crisply to your team, leaders across Atlassian, and to our customers and partners
  • Ship ideas from start to finish, while being able to see a bet not working out, quickly retrench, and refocus on alternative options with more promise
  • Move fast to validate hypotheses by capturing key insights from customers, reading signals from the market, and experimenting iteratively

Requirements:
  • 5-10 years of Product Management experience at a fast growing, product led software company, preferably in Enterprise SaaS
  • BE/BS/BA with emphasis in Software Engineering or Design (MBA is preferable)
  • Deep domain experience in ITSM or ESM industry, with at least 3 years of service management experience
  • Strong recent experience in building and shipping AI products in the ITSM or ESM space
  • Prior success in breaking down big problem spaces, setting product vision and strategy, and leading teams in launching excellent products

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