Client Onboarding Specialist

4 days ago

Sydney, New South Wales, Australia Avetta Full time

At Avetta, we are looking for a skilled Client Onboarding Manager to join our team.

Role Overview

The Client Onboarding Manager will be responsible for managing and overseeing campaign launches, working with internal teams to create smooth transitions, and generating campaign reporting to meet client SLAs.

Key Responsibilities

  • Manage and oversee campaign launches using best practices to drive desired outcomes.
  • Work with internal teams to create smooth transitions from CCM to CSM post launch, target new business during launch.
  • Generate and manage all campaign reporting to meet client SLAs, and drive efficiency and quality for customers.
  • Responsible for customer escalations and reporting updates.
  • Work alongside CSM and AMs and assist on-site as needed.
  • Set expectations with clients and encourage two-way communication to create a partnership while establishing Avetta as the expert in our field.
  • Assist SER campaign team with campaign outreach if needed.
  • Disseminate critical client-specific information to internal teams.

Requirements

  • 3+ years of Project Management experience.
  • 3+ years of experience with Sales management and B2B and B2C sales or have account executive experience.
  • Candidate must display high energy, high passion level, determination, and perseverance.
  • Candidate must display comfort level with working with and committing to aggressive goals.
  • Professional phone presence and excellent communication skills are required, both written and verbal.
  • Ability to work independently and as part of a team.
  • Able to work in fast-paced, self-directed entrepreneurial environment.
  • Excellent time management skills.
  • Strong Decision-making, problem resolution, and creative thinking skills.
  • Able to multi-task the activities with shifting priorities.
  • 2+ years of CRM (Salesforce.com) experience.
  • Experience with Microsoft Office suite of products.

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