Expert Contract Renewal Specialist
1 day ago
The ideal candidate for this role will have a strong background in contract renewal, with excellent organizational and communication skills. The position involves owning the contract renewal process, analyzing customer agreements, and communicating clearly with clients.
- Review customer contracts to identify key renewal dates, terms, and termination clauses.
- Maintain organized and up-to-date renewal data in internal systems.
- Proactively communicate with customers about upcoming renewals and explain their options clearly.
- Handle customer questions on contract terms and processes with accuracy and clarity.
- Identify and escalate contract disputes or discrepancies to relevant teams.
- At least 3 years of experience in renewals or complaints, preferably in SaaS or subscription-based environments.
- Strong analytical mindset, administrative skills, and excellent organizational abilities.
- Excellent communication skills to simplify complex terms for any audience.
- Proficiency in CRM and contract management tools.
- A customer-first attitude and passion for building positive relationships.
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