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Team Leader

2 months ago

Melbourne, Victoria, Australia Pillow Talk Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and achieve sales targets.

Key Responsibilities
  • Customer Service: Provide exceptional customer service and ensure that every customer interaction is a positive experience.
  • Team Leadership: Lead and motivate a team of sales assistants to achieve sales targets and provide excellent customer service.
  • Store Operations: Assist the store manager in the overall running of the store, including receiving and organizing inventory, maintaining visual merchandising standards, and tracking sales and KPI progress.
  • Stock Management: Assist with the receipt and organization of stock, ensuring that the store is always fully stocked and visually appealing.
  • Visual Merchandising: Maintain the store's visual appeal by ensuring that displays are well-merchandised and visually appealing.
  • Sales and KPIs: Assist the store manager in tracking sales and KPI progress, and provide insights and recommendations to improve sales performance.
Requirements
  • Experience: Proven experience working in a customer-centric retail environment, preferably in a team leader or supervisor role.
  • Skills: Excellent customer service skills, ability to lead and motivate a team, and strong communication and problem-solving skills.
  • Education: High school diploma or equivalent required.
What We Offer
  • Competitive Salary: Retail Award Level 3 base hourly rate plus super.
  • Performance Incentives: Generous monthly performance incentives (circa $4k pa).
  • Store Discount: 60% store discount after qualifying period – T&C's apply.
  • Free Parking: Free onsite parking.
  • Culture: Warm, friendly and supportive work environment.
  • Team: Passionate and knowledgeable team.
  • Products: On-trend, high-quality products that make 'selling' a true pleasure.