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Bookings Officer

2 months ago

Brisbane, Queensland, Australia Queensland X-Ray Full time
About Queensland X-Ray

We are a leading provider of medical imaging services in Queensland, with over 50 practices across the state. Our team of experienced radiologists and nuclear imaging specialists is dedicated to delivering high-quality care to our patients and referrers.

About the Role

We are seeking a highly skilled and customer-focused Bookings Officer to join our team at our Brisbane Central location. As a key member of our team, you will be responsible for providing exceptional patient booking services, leveraging your exceptional communication skills to deliver top-notch customer service.

Key Responsibilities
  • Answering calls and providing a welcoming and supportive experience for patients and referrers
  • Scheduling appointments using our state-of-the-art RIS system
  • Maximizing efficiency by managing appointments and optimizing resource use
  • Handling patient referrals with accuracy and attention to detail
  • Communicating clearly with patients to provide necessary information about preparation, cost estimates, and other requirements
What You'll Bring
  • Excellent communication and interpersonal skills
  • Experience in customer service or contact centers
  • A willingness to learn and adapt to new systems and processes
  • Care, compassion, and empathy towards patients and colleagues
  • Strong problem-solving skills to optimize appointment scheduling and efficiency
  • A positive attitude and proactive approach to challenges
Why You'll Love It Here
  • A strong team culture that values teamwork and inclusivity
  • Comprehensive training and development opportunities to advance your career
  • A supportive and collaborative work environment