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Food and Beverage Ambassador

2 months ago

City of Stonnington, Australia Accor Apartments & Realty Full time
About the Role

We are seeking a highly skilled and enthusiastic Food and Beverage Attendant to join our team at Accor Apartments & Realty. As a Food and Beverage Attendant, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities
  • Guest Experience
    • Create a warm and welcoming atmosphere for our guests, ensuring their stay is enjoyable and memorable.
    • Recommend and serve food and beverages to guests, showcasing your knowledge of our culinary offerings.
  • Service Excellence
    • Provide exceptional customer service, responding to guest needs and resolving any issues promptly.
    • Work collaboratively with colleagues to ensure seamless service delivery.
  • Product Knowledge
    • Develop and maintain a thorough understanding of our food and beverage offerings, including menu items, ingredients, and preparation methods.
    • Stay up-to-date with new products and services, sharing knowledge with colleagues to enhance the guest experience.
  • Teamwork and Communication
    • Communicate effectively with colleagues and management to ensure smooth service delivery.
    • Participate in team meetings and training sessions to stay informed about company initiatives and best practices.
Requirements
  • Proven experience in customer service, preferably in the hospitality industry.
  • Strong knowledge of food and beverage protocols, including table service, beverage expertise, and event service.
  • Ability to work in a fast-paced environment, adapting to changing situations and priorities.
  • Valid RSA or equivalent qualification.
  • Passion for delivering exceptional customer service and creating memorable experiences.
About Accor Apartments & Realty

We are a leading hospitality company, committed to delivering exceptional experiences for our guests. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are passionate about delivering exceptional customer service and creating memorable experiences, we encourage you to apply for this exciting opportunity.