Regional Business Development Coordinator

3 days ago

Rockhampton, Queensland, Australia beBeeDevelopment Full time $90,000 - $110,000
Job Overview

The Client Regional Coordinator role involves managing service regions under general direction. This position requires supervising various functions, applying skills and knowledge gained through qualifications and/or experience, and ensuring regional performance and compliance.

Key Responsibilities:
  • Recruit, appraise, manage, educate, and monitor the performance of support staff to ensure qualified personnel are available.
  • Oversight of scheduling and allocation of support workers to meet clients' needs.
  • Ensuring Key Performance Indicators (KPIs) are met according to management directives and compliance standards.
  • Collaboration with the Business Development team to generate and convert leads through sales and marketing initiatives.
  • Maintaining and building relationships with stakeholders.
  • Managing initial assessments, onboarding processes, and providing advice to potential clients, families, and carers.
  • Preparing monthly activity, performance, and compliance reports for the Operations team.
  • Maintaining accurate records and overseeing records management systems.
  • Representing the business, building brand awareness, and networking within sectors.
  • Attending SIL homes and reporting findings as part of internal audits.
  • Meeting and exceeding sales and growth targets.
  • Serving as the primary contact for NDIS clients, assisting with plans, goal setting, and budget management.
  • Staying informed about updates to NDIS policies, procedures, and guidelines.
  • Coordinating with contractors and internal/external teams to meet client needs.
  • Monitoring feedback and using insights to improve services.
Requirements:
  • A relevant degree with one year of experience; three-year degree with two years of experience; associate diploma with relevant experience; or lesser qualifications with substantial experience.
  • At least 2 years in team leadership or support management within the NDIS sector.
  • A strong understanding of NDIS guidelines, statutory requirements, and organizational policies.
  • Excellent communication, interpersonal skills, multitasking, problem-solving, leadership, and proficiency in Microsoft Office and data analysis software.
  • Ability to supervise complex functions and provide expert advice.
  • Effectiveness at prioritizing and organizing work for oneself and others.
  • Access to ongoing professional development.
  • A supportive management team and a growing organization.

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