Client Regional Coordinator

Rockhampton, Australia | Posted on 17/07/2024

Point Care offers a wide range of disability services. At Point Care, it is our pleasure to see people with disabilities achieve their goals. If you can dream it, we can support you in achieving it.

Company: Point Care Pty Ltd (Registered NDIS Provider)

About Point Care:

Point Care is dedicated to enhancing the lives of people with disabilities by providing high-quality, person-centred services and support under the National Disability Insurance Scheme (NDIS). As a family-owned business, we are passionate about empowering our clients, fostering independence, and promoting inclusion in the community. We respect our clients and our support staff, aiming to provide a positive experience for all stakeholders.

Position Summary:

The Client Regional Coordinator (North Queensland / South Queensland) will work under general direction to manage their respective service regions. This role involves supervising various functions within the work area, applying skills and knowledge gained through qualifications and/or experience, and ensuring regional performance and compliance. The role also contributes to developing work methods and setting outcomes.

Reporting to: Operations Coordinator

Direct Reports: Support Workers, key workers, Team supervisors (Support Worker, Cleaners, Garden Maintenance workers)

Works with: Business Development Coordinator, Social Media Officer, and Intake/Account teams

Key Responsibilities:

1. Recruitment and Supervision: Recruit, appraise, manage, educate, and monitor the performance of all support staff within the region to ensure qualified and experienced personnel are available.
2. Scheduling and Allocation: Oversee the scheduling and allocation of support workers to meet clients' needs.
3. Performance and Compliance: Ensure all KPIs are met according to management directives and compliance standards.
4. Business Development: Collaborate with the Business Development team to generate and convert leads through sales and marketing initiatives, and identify new business opportunities within the NDIS sector.
5. Relationship Management: Maintain and build relationships with participants, Support Coordinators, Plan Managers, and Allied Health Professionals. Foster positive stakeholder relationships.
6. Client Onboarding: Manage initial assessments, onboarding processes, and provide advice to potential clients, families, and carers.
7. Reporting: Prepare monthly activity, performance, and compliance reports for the Operations team.
8. Records Management: Maintain accurate records and oversee records management systems.
9. Brand Awareness: Act as the face of the business, building brand awareness and networking within the disability and community care sectors.
10. Internal Audit: Attend SIL homes and report findings as part of internal audits.
11. Sales Targets: Meet and exceed sales and growth targets.
12. Client Support: Act as the primary contact for NDIS clients, assisting with their plans, goal setting, and budget management.
13. Policy and Procedure Updates: Stay informed about updates to NDIS policies, procedures, and guidelines.
14. Coordination: Coordinate with contractors and internal/external teams to meet client needs.
15. Customer Feedback: Monitor feedback and use insights to improve services.
16. Oncall: Assist with after-hours duties as scheduled.

Skills & Experience:

• Qualifications: Relevant four-year degree with one year of experience; three-year degree with two years of experience; associate diploma with relevant experience; or lesser qualifications with substantial experience.
• Experience: At least 2 years in team leadership or support management within the NDIS sector.
• Knowledge: Strong understanding of NDIS guidelines, statutory requirements, and organizational policies.
• Skills: Excellent communication, interpersonal skills, multitasking, problem-solving, leadership, and proficiency in Microsoft Office and data analysis software.
• Specialist Expertise: Ability to supervise complex functions and provide expert advice.
• Time Management: Effective at prioritizing and organizing work for oneself and others.
• Training: Access to ongoing professional development.
• Additional: Supportive management team and a growing organization.