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IT Operations Support Specialist

2 months ago

Clayton South, Victoria, Australia Monash Health Full time

About Monash Health

Monash Health is a leading healthcare provider in Victoria, renowned for its commitment to delivering high-quality patient care and services. With a rich history spanning over 170 years, our organization has evolved to become a comprehensive health service, catering to the diverse needs of our community.

Our Vision

We strive to be a world-class healthcare provider, recognized for our excellence in patient care, innovation, and community engagement. Our vision is to deliver exceptional healthcare services that meet the unique needs of our patients, families, and communities.

About the Role

The IT Operations Support Specialist will be an integral part of our Information Technology department, responsible for providing technical support and services to our staff and patients. This role will involve troubleshooting and resolving technical issues, providing technical assistance, and collaborating with cross-functional teams to ensure seamless delivery of our services.

Key Responsibilities

  • Technical Support
    • Provide level 2 technical support for end-user devices, applications, and infrastructure
    • Troubleshoot and resolve technical issues in a timely and efficient manner
    • Collaborate with the Service Desk team to ensure effective issue resolution
  • Project Support
    • Support projects and initiatives within the IT department
    • Collaborate with project teams to ensure successful project delivery
  • Customer Focus
    • Provide exceptional customer service to our staff and patients
    • Communicate effectively with stakeholders to ensure clear understanding of technical issues and solutions

Requirements

  • Qualifications
    • Tertiary qualifications in a relevant field (e.g., IT, computer science, or related field)
  • Technical Skills
    • Advanced analytical and troubleshooting skills
    • Proficient in Microsoft 365, Microsoft Teams, and SharePoint
    • Familiarity with Windows client-based operating systems and Windows Server Operating Systems
    • Knowledge of Active Directory, Group Policy, and Exchange
    • Familiarity with networking services, including DNS and DHCP
  • Soft Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Strong problem-solving and analytical skills

What We Offer

  • Competitive Salary
  • Opportunities for Professional Growth
  • Collaborative and Dynamic Work Environment
  • Recognition and Rewards for Excellence