Claims Adjuster

3 days ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000
Claims Professional

About Our Organization

We strive to create a positive and supportive work environment where our team members can thrive in their roles. We value people who are driven, have impeccable integrity, and a growth mindset.

About the Role

You will be part of our strong team, working closely with customers to restore their lives after loss or damage to their properties. You will effectively manage and complete site inspections, assess cause and extent of damage, appoint specialists, and provide a seamless end-to-end claims experience for the customer.

This role is ideal for someone with experience in loss adjusting/claims/property management, but we welcome applications from tradespeople or those with similar skills applying to managing claims from start to finish.

Benefits include a competitive salary, annual performance bonus, car allowance, laptop, company phone, and other perks.

About You

You will be a calm and confident operator with:

  • Expert communication; empathetic nature; great listener – able to communicate concisely and tailor messaging (verbal and written) to their audience.
  • Problem-solving and curious persona; searches for root causes and finds solutions throughout the claim journey.
  • Intrinsic drive to provide highest-level customer service that is always thoughtful and timely.
  • Growth mindset valuing continuous learning and absorbing new information and change with ease.
  • Resilience focused on achieving positive outcomes for key stakeholders.
  • Willingness to mentor and support peers to improve overall service provided to valued clients.

Key Responsibilities

  • Deliver professional and excellent service when completing site assessments, interacting with customers and clients.
  • Proactively communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders.
  • Clearly document all decisions made and reasons, including ownership details, reserve changes, and acceptance/rejection of claims.

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