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Area Director
2 weeks ago
Job Overview
The ideal candidate will have a proven track record of success in management and be able to demonstrate strong leadership skills. We are seeking an individual who is passionate about customer experience, team engagement, sales, and profitability.
Key Responsibilities:
- Build Strategic Partnerships: Develop and maintain strong relationships with franchisees, captive stores, suppliers, and third-party partners to drive business growth.
- Drive Business Development: Conduct regular store visits, develop tailored business development plans, and provide timely feedback to enhance customer experience, team engagement, sales, standards, and profitability.
- Lead Operational Excellence: Partner with the Retail Operations Lead to conduct regular business reviews, use P&L insights to benchmark store performance, and allocate time strategically to support underperforming stores.
- Enhance Customer Experience: Visit and evaluate stores one to two times per quarter using scoop shop evaluation tools, provide timely feedback, and collaborate with Franchise Partners on action plans to improve execution, compliance, and customer experience.
- Develop Talent: Lead onboarding and post-orientation training for new Franchise Partners and store teams, deliver in-store customer service and product knowledge training, and reinforce quality hiring and retention practices.
- Execute Marketing Initiatives: Liaise with Franchise Partners to execute local store marketing initiatives, encourage appropriate investment, and collaborate with internal teams to plan, manage, and execute key operational projects and initiatives.
- Champion Social Mission: Implement agreed programmes, foster meaningful connections with local communities, and ensure all stores adhere to franchise regulations, food safety, and workplace health standards.
