Senior Client Services Officer

4 weeks ago

Brisbane, Queensland, Australia Seqwater Full time

About Seqwater

Seqwater is the Queensland Government Bulk Water Supply Authority, responsible for delivering safe, secure, and cost-effective bulk water supply for over 3 million people across Southeast Queensland.

Our operations extend from the New South Wales border to the base of the Toowoomba ranges.

We value working collaboratively with our internal & external customers to improve service delivery.

Key Responsibilities:

  • Coordinate the Service Desk to ensure prompt, courteous support and efficient delivery of Digital Services.
  • Manage tickets to meet targets and SLAs, acting as the link between users, technical teams, and service providers for quick resolutions.
  • Drive process improvements and share knowledge to enhance service delivery.
  • Provide technical support and administration for hardware, software, network, printers, and devices, including troubleshooting and maintenance.

About You

To be successful in this role, you will possess:

  • Tertiary qualifications in an information technology discipline; or equivalent combination of education and experience.
  • Experience in desktop support, including an understanding of security issues, network, and user account administration.
  • Excellent customer service skills, with demonstrated ability to prioritise and manage competing demands to deliver agreed service targets and standards.
  • Excellent knowledge of Microsoft software applications, operating systems, and associated peripherals; and a demonstrated knowledge of current ICT technologies, standards, and services
  • Proven ability to work with minimal supervision in prioritising workloads, delegating tasks, meeting deadlines, and negotiating priorities with customers.

This role requires a strong understanding of IT principles and practices, with the ability to apply technical knowledge to resolve complex issues and improve service delivery.

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