Business Intelligence Data Analyst
4 weeks ago
Transform Customer Service with Data-Driven Insights
This role offers you the chance to step into an exciting technology modernisation journey, working with cloud-based platforms that redefine how they serve and understand their customers.
You'll get to be a part of two cutting-edge initiatives – "Customer Service in the Cloud" (CSC) and "Voice of the Customer" (VoC) – both of which are transforming customer interaction and journey management using AWS and Power BI.
What You'll Love About This Role
- Innovative Projects: You'll work on modern cloud-based systems, helping replace legacy platforms and pushing the boundaries of data management and analytics.
- Tech at the Core: Be at the forefront of using AWS Data Platform and Power BI to deliver critical BI data products, reports, and insights.
- Make a Difference: Your insights will drive better customer experiences, providing key stakeholders with the tools they need to make informed, data-driven decisions.
- Collaborative Environment: Work with a talented team of DataOps, BI Engineers, and architects to bring complex data solutions to life.
- Grow with Us: You'll have the opportunity to sharpen your skills in data integration, modelling, and visualisation, with plenty of room for growth in an organisation committed to innovation.
What You'll Be Doing
- Gathering business and data management requirements, shaping BI solutions that matter.
- Collaborating closely with our experts in data engineering and business intelligence to design solutions using AWS and Power BI.
- Implementing data models, transforming raw data into meaningful insights, and ensuring a seamless transition of BI products into operations.
- Developing and fine-tuning reports and dashboards in Power BI that will help visualise complex data in simple, actionable ways.
- Supporting testing, deployment, and the transition of BI solutions, ensuring everything runs smoothly and delivers real value to stakeholders.
What We're Looking For
- Experience with data discovery, integration, and visualisation tools – particularly with AWS and Power BI.
- Strong SQL skills, with an ability to navigate source systems and work within AWS Data Lake.
- Experience in data modelling, transforming data into easy-to-use formats for self-service BI.
- A keen eye for detail, ensuring data quality and building user-friendly dashboards.
- Experience with ITIL processes and strong test planning and execution skills.
If you're excited about working on projects that shape the future of customer service and have a passion for delivering exceptional BI solutions, we'd love to hear from you.
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