Business Intelligence Data Analyst

4 weeks ago


Perth, Western Australia Sense Recruitment Full time

Transform Customer Service with Data-Driven Insights

This role offers you the chance to step into an exciting technology modernisation journey, working with cloud-based platforms that redefine how they serve and understand their customers.

You'll get to be a part of two cutting-edge initiatives – "Customer Service in the Cloud" (CSC) and "Voice of the Customer" (VoC) – both of which are transforming customer interaction and journey management using AWS and Power BI.

What You'll Love About This Role

  • Innovative Projects: You'll work on modern cloud-based systems, helping replace legacy platforms and pushing the boundaries of data management and analytics.
  • Tech at the Core: Be at the forefront of using AWS Data Platform and Power BI to deliver critical BI data products, reports, and insights.
  • Make a Difference: Your insights will drive better customer experiences, providing key stakeholders with the tools they need to make informed, data-driven decisions.
  • Collaborative Environment: Work with a talented team of DataOps, BI Engineers, and architects to bring complex data solutions to life.
  • Grow with Us: You'll have the opportunity to sharpen your skills in data integration, modelling, and visualisation, with plenty of room for growth in an organisation committed to innovation.

What You'll Be Doing

  • Gathering business and data management requirements, shaping BI solutions that matter.
  • Collaborating closely with our experts in data engineering and business intelligence to design solutions using AWS and Power BI.
  • Implementing data models, transforming raw data into meaningful insights, and ensuring a seamless transition of BI products into operations.
  • Developing and fine-tuning reports and dashboards in Power BI that will help visualise complex data in simple, actionable ways.
  • Supporting testing, deployment, and the transition of BI solutions, ensuring everything runs smoothly and delivers real value to stakeholders.

What We're Looking For

  • Experience with data discovery, integration, and visualisation tools – particularly with AWS and Power BI.
  • Strong SQL skills, with an ability to navigate source systems and work within AWS Data Lake.
  • Experience in data modelling, transforming data into easy-to-use formats for self-service BI.
  • A keen eye for detail, ensuring data quality and building user-friendly dashboards.
  • Experience with ITIL processes and strong test planning and execution skills.

If you're excited about working on projects that shape the future of customer service and have a passion for delivering exceptional BI solutions, we'd love to hear from you.



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