Customer Experience Manager

3 weeks ago

Bankstown, Australia Dan Murphy's Full time

{"h1": "Customer Experience Manager | Dan Murphy's Bankstown | Share your spirit", "p": "As a Customer Experience Manager at Dan Murphy's, you'll be responsible for creating tailored in-store customer experiences and inspiring merchandising that keeps our community returning to Dan's. You'll motivate and lead your team to deliver a world-class customer experience, promoting customer loyalty and contributing to revenue growth.

Key Responsibilities:

* Motivate and lead your team to deliver a world-class customer experience
* Encourage team members to invest in education and dream big about their career
* Lead the way with in-store tasks, delivering regular coaching and mentoring to store team members
* Create an environment that enables team members to come as they are, valuing diversity and inclusivity
* Build a culture centered around understanding the community, utilizing customer feedback as a pillar in decision-making

What we're looking for:

* A passionate people leader who has a genuine desire to make a difference
* Someone who uses initiative and intuition to understand their team and inspire them to make a difference for each other and our customers
* A team player who is no stranger to a fast-paced environment and uses forward thinking in decision-making
* Someone who brings energy to those around them by being their authentic self and always doing the right thing for their team, customers, and community
* An inspiring and collaborative communicator who drives their team's commitment

How we take care of our people:

* An exclusive discount card for Dan Murphy's, BWS, and other Endeavour Group brands
* Endeavour Wellbeing Support, our Employee Assistance Program
* Opportunities for career growth within Dan Murphy's and the wider Endeavour Group network

If you're passionate about people development and motivated by the idea of creating a world-class customer experience, we'd love to hear from you.

We're serious about having a good time - creating a safe, inclusive, and fun place to work. We're all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup ", "h2": "What we offer", "ul": [{"li": "An exclusive discount card for Dan Murphy's, BWS, and other Endeavour Group brands"}, {"li": "Endeavour Wellbeing Support, our Employee Assistance Program"}, {"li": "Opportunities for career growth within Dan Murphy's and the wider Endeavour Group network"}]}

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