Customer Service Support Specialist

4 days ago


Bendigo, Victoria, Australia Baptcare Careers Full time

Delivering exceptional customer service is at the heart of our organization's mission. As a Customer Service Support Specialist, you will be the first point of contact for Baptcare's Home Care Package services.

You will provide internal and external customer support via telephone to our Home Care Package customers, ensuring their needs are met with care and compassion. Your daily tasks will include managing service schedules, budgets, and coordinating services for clients, as well as processing invoices.

To succeed in this role, you will need a minimum of 2 years' experience in a similar phone-based position, with a high volume of incoming calls and problem-solving skills. Experience in the Aged Care sector is highly regarded, but not essential.

Baptcare offers a competitive salary, access to tax benefits, and the opportunity to work from home 90% of the time. You will also have access to confidential counseling and support services, making us an employer that truly cares about your well-being.



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