Customer Service Support
7 days ago
Customer Service Support
- Bendigo
- Permanent
- Full-time
About Us
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life's stages and challenges.
Baptcare is a Not for Profit, purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.
About the role
Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcare's Home Care Package services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules, budgets, coordination of services for clients, and invoices.
Responsibilities:
- Provide internal and external customer service via telephone to our Home Care Package customers and 'private fee-for-service customers'.
- Liaise with Baptcare customers daily to provide admin support for customer care plans.
- Daily administration: updating customer notes, budgets, updating schedules, processing invoices.
- Month-end reports.
About you
- Minimum of 2 years' experience in a similar, phone-based role with a high volume of incoming calls and experience in problem solving.
- Experience in the Aged Care sector will be highly regarded.
- Qualification in Office Admin/Support or qualified by relevant experience.
For You
Baptcare is focused on living our values, not just talking about them. You'll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.
Further, the successful candidate will receive:
- A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
- You will be working from the comfort of your own home 90% of the time, with an average monthly need to attend face-to-face meetings in the Sunshine or Hume/Loddon or Barwon region. This will be discussed at the interview stage.
- Access to confidential counselling and support services.
- Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.
How to Apply
Click 'Apply Now' to submit your application. Only short-listed applicants will be contacted.
- Applicants must have the right to work in Australia.
- The successful applicant will be required to undergo a National Criminal History check.
If you require support with the application process, please contact talent@baptcare.org.au.
At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.
Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.
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