Housekeeping Operations Manager

1 week ago

Sydney, New South Wales, Australia beBeeHousekeeping Full time $55,000 - $85,000

Our hotel is seeking a highly skilled and experienced Housekeeping Operations Manager to oversee the daily housekeeping operations.

The primary role of this position is to ensure that all guest rooms, public areas, and offices are maintained to the highest standards of cleanliness and quality.

As a key member of our housekeeping team, you will be responsible for leading a team of housekeeping staff, planning daily work assignments, and executing periodical work and crash programs for the property.

Key Responsibilities:

  • Supervise housekeeping operations, including public areas and offices for both hotel and long stay residences.
  • Plan daily work assignments for rooms, long stay residences, and public areas.
  • Execute and follow up on periodical work and crash programs for the property.
  • Maintain performance and grooming standards for all housekeeping staff members.
  • Ensure job safety guidelines are followed by all staff.
  • Assist with training new housekeeping staff members.
  • Conduct communication meetings, daily line ups, and monthly departmental meetings.
  • Implement all housekeeping policies and procedures effectively.
  • Perform inspections to ensure cleanliness and conditions meet designated standards.
  • Prepare VIP arrivals and room setup according to checklist requirements.
  • Assist in purchasing, re-ordering, maintaining, and managing housekeeping supplies, inventory, and expenses.
  • Monitor and handle guest feedback, complaints, and problem resolution.
  • Ensure proper maintenance of equipment and arrange for repair or replacement as needed.
  • Support departmental targets and objectives.

Requirements:

  • Minimum 2 years of experience in janitorial or housekeeping.
  • Knowledge of proper cleaning techniques, requirements, and equipment use.
  • Ability to focus attention on guest needs and remain calm and courteous.
  • Satisfactory communication skills in English with guests, management, and co-workers.

Benefits:

This role offers a competitive salary, opportunities for career growth, and a dynamic work environment.

Other responsibilities may be assigned as necessary.

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