Housekeeping Team Leader

1 day ago

Brisbane, Queensland, Australia Rydges Full time
About the Role

The Housekeeping Supervisor plays a pivotal part in ensuring the hotel's operational success, supporting the Executive Housekeeper in maintaining property standards that align with guest expectations. This role oversees cleanliness in all areas of the hotel, including guest rooms, food and beverage outlets, and public spaces.

Reporting directly to the Executive Housekeeper, this full-time position supervises a team of approximately 40 staff members. The ideal candidate will possess a proactive attitude, hands-on operational experience, a keen eye for detail, and the ability to collaborate effectively across departments.

Key Responsibilities
  • Manage the Housekeeping Team, coordinating with hotel departments for all cleaning requirements.

Conduct regular inspections of guest rooms to ensure they meet cleanliness and quality standards, addressing any issues promptly. Allocate daily workloads for room attendants, housemen, and public area cleaners. Assist in preparing and allocating VIP and sales site rooms daily. Help ensure rosters are aligned with forecasted business levels and accurately reflected in the payroll system. Support the approval of daily shifts and make adjustments to future rosters based on business demands. Contribute to recruitment, training, and development initiatives to maintain high performance and service standards within the team. Manage staff uniform inventories and collaborate with other departments to ensure adequate stock levels. Conduct regular inspections and walkthroughs to ensure cleanliness meets brand standards and guest expectations. Support compliance with WHS regulations and foster a safe working environment.

Benefits & Perks

As a valued member of the Rydges team, you'll enjoy an array of benefits and perks, including:

  • Incredible team member discounts from day one.
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering and charitable giving.
  • Australia and NZ's largest and most diverse experiences company.
Salary

The estimated annual salary for this role is $85,000-$110,000 AUD, depending on experience and qualifications.

Requirements

To be successful in this role, you'll need:

  • Experience in a supervisory role within Housekeeping, preferably in medium to large hotel or accommodation operation.

A proven ability to maintain high service standards and a hands-on approach to daily operations. Familiarity with Property Management Systems (PMS). Experience with Optii system is a plus. Basic understanding of budget management, payroll functions, and control of operating supplies and consumables. Ability to work efficiently and manage time in a fast-paced, high-volume environment. Strong leadership skills to motivate and engage a diverse team. Knowledge of WHS standards and experience ensuring compliance with safety policies and procedures. Excellent interpersonal skills to build and maintain relationships with internal and external stakeholders. Professional appearance and demeanour, with a friendly and enthusiastic approach. Capability to handle high-pressure situations and adapt to changing operational demands.

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