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Technical Solutions Architect
2 months ago
We are seeking a highly skilled Technical Solutions Architect to join our team at Salesforce. As a key member of our Data Cloud team, you will play a pivotal role in developing innovative solutions for our customers across various industries.
Key Responsibilities- Solve Complex Business Problems: Analyze intricate business challenges by conducting research and assessments to define the problem, generate innovative ideas, identify opportunities, and recommend actionable solutions.
- Drive Innovation and Customer Adoption: Bring structure to the client's decision-making process by communicating and evaluating solution options, and facilitating agreement among key stakeholders to help customers prioritize high-value solutions, driving business impact.
- Connect the 'Art of the Possible': Assist Solutions Engineers with delivering software demonstrations, rapid prototyping, and storytelling to showcase how connected experiences come to life with the Salesforce Data Cloud, AI, and Salesforce CRM.
- Cross-Platform Collaboration: Utilize your understanding of customers' use cases across industries and multiple technology landscapes (CRM, Modern Data Stack, Analytics & BI, CRM, and AI) to develop solutions across Salesforce's technology stack.
- Technical Leadership on Proof of Concepts: Oversee the development of customer PoCs to demonstrate the feasibility and benefits of proposed Data/AI solutions. Partner with and provide technical leadership to customer development teams, Salesforce Professional Services, and other implementation partners.
- Experience in solutions engineering/solutions architecture/technical consulting, ideally in the B2B SaaS space, particularly cloud data platforms.
- Strong verbal and presentation abilities, capable of effectively communicating ideas to clients and prospective clients at all levels of an organization.
- Understanding and ability to articulate the relationship between Data and Customer Relationship Management, aka the Customer360.
- Demonstrable ability to shift clients to alternative solutions when initial solutions are not a fit, with examples to support this. Demonstrable experience leading strategy and digital roadmap projects in a complex business environment.
- Experience with Data Warehouses, Data Lakes, Cloud Technology, Business Intelligence, and CRM products.
- Hands-on experience in AI/ML solutions like Einstein, Sagemaker, and Vertex. Solid understanding of Generative AI and ability to apply it to Customer Use cases.
- Experience in programming languages such as Javascript, Python, and SQL or Salesforce App Development with LWCs, Apex, Flow, etc.
- Implementation or Sales Experience in Salesforce Data Cloud.
- Hands-on experience on Salesforce CRM technology like Sales Cloud, Service Cloud, or any Industry Clouds.
- Broad range of experience in large-scale database and data warehousing technology, like Snowflake or Databricks, as well as ETL processes, analytics, and cloud technologies, Data Engineering, Data Science.
- Hands-on experience designing data solutions on cloud platforms like Amazon Web Services, Microsoft Azure, or Google Cloud Platform.
- Hands-on expertise with analytics tools like Tableau, PowerBI, Looker, etc.
- Experience will be evaluated based on alignment to the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, etc.).
We offer a comprehensive benefits package, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Salesforce is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Salesforce welcomes all.
