Sales Coordinator

5 days ago

Sale, Australia The Good Guys Full time

About The Good Guys

We're a leading Australian retailer, driven by our purpose to help families live better for less. With over 4,000 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne, we're committed to delivering exceptional customer experiences.

Why Work with Us?

  • We have a supportive, transparent, and inclusive team culture.
  • We're a multi-award-winning, iconic retail brand with a rich history in the Australian market.
  • We're dedicated to making a positive impact on our community through our 'Helping Hands' and 'Doing Good' workplace giving programs.
  • We offer generous team member discounts across The Good Guys and JB Hi-Fi.
  • We provide ongoing training and development opportunities to help you grow in your career.
  • We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group.

The Role

As a Sales Support Team Member, you'll play a critical role in managing customer orders, responding to inquiries, and optimising processes to meet shared objectives and achieve exceptional results. You'll be prioritising the customer's needs and making well-informed decisions to contribute to the success of The Good Guys Commercial.

Key Responsibilities

  • Ensure efficient delivery of customer orders and timely resolution of issues.
  • Respond promptly to customer emails and phone requests.
  • Manage backorders and follow up on invoices regularly.
  • Process sales and quotes to facilitate the efficient delivery of products.
  • Identify and escalate defects to trigger corrections and mitigate reputational and financial risks.
  • Follow established processes for issue escalation and provide input for business investigations as needed.
  • Collaborate with stores and other teams to resolve purchase-related issues.

About You

We're looking for a driven and motivated Sales Support extraordinaire who will thrive in a fast-paced team environment. You'll have:

  • Previous Call Centre experience, desired.
  • Excellent phone manner, communication skills, and computer literacy.
  • AWS and Microsoft Dynamic experience, desired.
  • The ability to multitask and navigate multiple systems simultaneously.
  • Punctuality and reliability.
  • Previous contact centre and Zendesk experience, ideal but not essential.

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