Senior Enterprise Solutions Specialist

3 days ago

Sydney, New South Wales, Australia beBeeBusiness Full time $100,000 - $140,000
Job Overview

We are seeking a seasoned Business Growth Strategist to join our team in Sydney, Australia. As a key member of our customer success organization, you will be responsible for driving revenue growth, upselling, and cross-selling services to our enterprise merchants.

  • Key Responsibilities:
    • Be a trusted advisor to our merchants, providing consultative selling techniques to drive adoption of partner and product solutions.
    • Advise merchants on best practices to optimize their user experience, recommending apps, integrations, features, services, and partners that align with their goals and objectives.
    • Drive revenue retention, upsells, and cross-sells within the pool of Enterprise Accounts.
    • Use consultative selling techniques to provide value to our merchants while recommending the appropriate solutions to take their business to the next level.
    • Research and understand your client's industry and business to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes.
    • Develop a thorough understanding of both Big Commerce (i.e., products, services, and value proposition) and of the key attributes of our most successful merchants.
    • Lead the resolution of key issues impacting customers and lean on leadership for support and guidance.
    • Develop and maintain accurate forecasts and effectively maintain detailed and accurate notes of all account-related activities to achieve goals and project KPIs.
    • Conduct strategic business reviews with your clients to implement plans that drive their growth and achieve shared goals.

Requirements:

To be successful in this role, you will need:

  • 3+ years of experience in managing an enterprise portfolio or direct client consulting and selling within a fast-paced environment.
  • Strong working knowledge/background of e-commerce and marketing ecosystem.
  • Excellent communication (written and verbal), persuasion, negotiation, presentation, and client relationship skills.
  • Familiarity with foundational online marketing principles and best practices in areas such as SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, Social Media, and content (blogging and videos).
  • Excellent organization and time management skills, and ability to manage sensitive client information and numerous details with ease.
  • Comfortable stepping into unfamiliar situations, developing creative solutions, deescalating critical issues, ensuring team members and clients are positioned for success.
  • Familiarity with presenting individual and team-based metrics to senior leadership teams.
  • Proficient in Salesforce, Microsoft Office Suite, and Google Apps.
  • Bachelor's degree in business, marketing, computer science or related field or equivalent experience preferred.

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