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IDR Case Manager

2 months ago

Docklands, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About the Role

We are seeking a highly skilled and customer-focused Complaint Resolution Specialist to join our team in Australia Retail & Commercial. As a key member of our Customer Resolution and Remediation Portfolio, you will play a critical role in resolving escalated customer complaints and delivering fair and balanced outcomes.

Key Responsibilities

  • Investigate and resolve customer complaints in a timely and professional manner
  • Work collaboratively with internal teams and external stakeholders to deliver fair and balanced outcomes
  • Develop and implement effective complaint resolution strategies
  • Provide excellent customer service and communication
  • Contribute to the development of our complaint resolution processes and procedures

Requirements

  • Proven analytical, influencing, and problem-solving skills
  • Critical thinking and ability to generate options and solutions
  • Strong planning and coordination skills
  • Excellent communication and stakeholder management skills
  • Highly motivated, results-driven, and customer-focused

About Us

At ANZ, we're shaping a world where people and communities thrive. We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.