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Customer Service Representative
2 weeks ago
Job Title: Customer Service Representative
">At our organization, we're looking for a skilled Customer Service Representative to provide exceptional service to our customers. As a key member of the team, you will be responsible for delivering outstanding customer experiences through accurate and prompt processing of customer orders and inquiries.
">Key Responsibilities:- Provide first-point-of-contact support for general enquiries, building and maintaining positive relationships with customers both internally and externally.
- Process customer orders and queries efficiently, ensuring timely communication and resolution of issues.
- Coordinate shipments with carriers, ensuring seamless logistics operations.
- Assist with administrative tasks, including data entry, invoicing, and reporting.
- Communicate effectively with customers regarding despatch documentation and order confirmation.
- Ensure that all customer interactions are handled professionally and courteously, reflecting positively on our organization's reputation.
Requirements:
- Proven experience in providing exceptional customer service, gained from an inventory/scheduling/logistics environment.
- The ability to build and maintain strong relationships with customers and internal stakeholders, ensuring prompt and accurate service.
- Excellent computer skills, with a high attention to detail and ability to learn new systems quickly.
- A problem-solving attitude, with a commitment to continuous learning and professional development.
