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IT Service Desk Management Position in Public Sector

1 month ago

Brisbane, Queensland, Australia Public Sector People Full time
Overview

We are seeking an experienced IT Service Desk Manager to join our team in the public sector. As a critical member of our support services, you will be responsible for leading a dedicated team of IT professionals and ensuring the efficient delivery of IT support services.

Key Responsibilities
  • Lead a team of service desk analysts and provide guidance, training, and performance management.
  • Ensure timely and effective resolution of IT service requests, incidents, and service disruptions to maintain service levels and operational efficiency.
  • Oversee the development and implementation of service desk procedures and workflows to improve efficiency and user satisfaction.
  • Monitor and track incidents, ensuring they are logged, escalated, and resolved according to established SLAs.
  • Act as a key point of contact between IT and end-users, ensuring clear communication regarding service issues, updates, and resolutions.
Requirements
  • Proven experience in a Service Desk or IT support role, with a strong background in team management or supervision.
  • Experience working in a government or public sector environment is highly desirable.
  • In-depth understanding of ITIL framework and service desk best practices.
  • Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.
What We Offer
  • A competitive salary of $84.49 per hour, plus superannuation benefits.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing professional development and training opportunities.
About Us

Public Sector People is a leading recruitment agency specializing in temporary and permanent staffing solutions for government agencies and organizations across Australia. We pride ourselves on delivering exceptional customer service and building long-lasting relationships with our clients and candidates.