IT Service Delivery Manager

2 weeks ago


Sydney, New South Wales, Australia beBeeTransformation Full time $104,000 - $144,000

About the Role

We are seeking an experienced IT leader to manage our Service Desk, ensuring high-quality technical support for end-users across the organisation.

This leadership position involves managing a team of IT support professionals, driving continuous improvement in service delivery, and balancing urgent incident response with strategic initiatives.

You will be responsible for leading service delivery transformation, including process optimisation, automation, and self-service initiatives, while maintaining operational stability.

Key Responsibilities:

  • Manage a team of IT support professionals
  • Drive continuous improvement in service delivery
  • Balance urgent incident response with strategic initiatives
  • Lead service delivery transformation, including process optimisation and automation

Required Skills and Qualifications

We seek an experienced leader with a strong focus on customer service delivery, a deep understanding of IT Service Management frameworks, and technical knowledge of end-user computing environments.

You should have experience using ticketing and service management tools, analysing trends, and driving continuous improvement initiatives.

We require a current National Police Clearance and Australian Defence Security Clearance to NV1 level, as well as relevant technical certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.

About Us

Our teams are dedicated to delivering complex projects, from submarine sustainment to life extension, while prioritising employee well-being and providing benefits that support their personal and professional lives.



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