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Proposition & Lifecycle Management Specialist
1 week ago
At ANZ, we're committed to improving the financial wellbeing and sustainability of our millions of customers.
About the JobThis role is responsible for developing and continuously enhancing our home loan customer experiences. The goal is to ensure our offerings remain competitive and market leading. This involves defining and executing a strategy to engage home loan customers throughout their entire journey.
We're constantly evolving, giving our people great opportunities to innovate, learn, and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Key Responsibilities- Develop and enable execution of end-to-end Home Loans customer propositions and go-to-market plans in collaboration with Data, Marketing, and origination channels.
- Define and design coherent end-to-end customer engagement experiences across the customer lifecycle.
- Look externally for opportunities to adopt best practice customer engagement experiences from the external environment.
We're looking for someone who:
- Has demonstrable experience designing and delivering customer propositions in a Home Loans business.
- Can design and execute on omni-channel customer journeys.
- Has proven ability to execute compelling tactical campaigns to drive business objectives.
- Has extensive experience in governing customer and banker change across a value chain.
