Direct to Consumer Service Manager
3 days ago
Crop Shop Boutique invites experienced professionals to unlock new career opportunities in customer experience. This role offers a chance to grow professionally, working in a dynamic e-commerce environment.
As a key member of our team, you will contribute to driving business growth and success. Your expertise in customer experience will be leveraged to develop innovative solutions and strategies.
About the Role- Lead the CX team, ensuring customer satisfaction and productivity align with KPIs.
- Develop and implement strategies to enhance the customer experience.
- Manage chargebacks and fraudulent orders, collaborating with internal teams.
- Own the Customer Service Platform (Kustomer) and Survey platform (Survicate).
- Develop and maintain the internal policy log and external knowledge base.
- Train and onboard team members to deliver exceptional customer experiences.
- Thrives in fast-paced environments, with 4+ years of experience in customer experience in direct-to-consumer retail.
- Demonstrated problem-solving skills and ability to go above and beyond for clients.
- Experience with Klavyio, Survicate, Helpdesks, and Shopify is highly valued.
- Excellent communication, interpersonal, and presentation skills.
- Able to analyze technical issues and provide solutions or escalate problems.
- Strong attention to detail and analytical thinking.
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Inventory Management Coordinator
23 hours ago
Gold Coast, Queensland, Australia Gold Coast Hospital and Health Service Full timeJob Description: The Operational Services Officer will perform various tasks related to the operation of clinical consumables and other products. This includes liaising with Cost Centre Managers, negotiating imprest levels, and handling, storing, and delivering goods. Additionally, they will investigate customer queries, complaints, and issues, and maintain...
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Operational Services Officer
1 day ago
Gold Coast, Queensland, Australia Gold Coast Hospital and Health Service Full timeThis role undertakes a range of tasks associated with the effective operation of the physical distribution of clinical consumables and other products.The RoleAn opportunity has become available for an Operational Services Officer (Imprest) to join Gold Coast Health (GCH) where the focus of our 12,000-strong team is on providing world-class health care to...
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Pharmacy Support Associate
6 days ago
Gold Coast, Queensland, Australia Direct Chemist Outlet Pty Full timeDirect Chemist Outlet Pty, Australia's fastest-growing pharmacy group, is seeking a highly skilled Pharmacy Support Associate to join its Direct Chemist Outlet Paradise Gardens team.This role offers an exciting opportunity to work in a community-focused environment, assisting pharmacists with accurate prescription dispensing, handling patient information,...
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Medicine Dispenser and Advisor
6 days ago
Gold Coast, Queensland, Australia Direct Chemist Outlet Pty Full timeAs a leading provider of pharmacy services, Direct Chemist Outlet Pty is committed to delivering exceptional patient care. We are seeking a Medicine Dispenser and Advisor to join our Direct Chemist Outlet Paradise Gardens team.In this role, you will have the opportunity to work closely with pharmacists to ensure accurate and timely dispensing of medications,...
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Dispensary Assistant
6 days ago
Gold Coast, Queensland, Australia Direct Chemist Outlet Pty Full timeAre you a results-driven professional looking for a challenging role in retail pharmacy? We are seeking a Dispensary Assistant - Customer Focus to join our Direct Chemist Outlet Paradise Gardens team.In this role, you will have the opportunity to work in a fast-paced environment, assisting pharmacists with prescription dispensing, handling patient...
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Technical Service Manager
2 days ago
Gold Coast, Queensland, Australia Snap-On Tools Full timeOverviewSnap-On Tools is seeking a highly skilled Technical Service Manager to lead our customer service and technical services team. As a key member of our organization, you will be responsible for managing a team of customer support and technical support representatives, providing coaching and guidance in the support of all customers.This position is...
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Customer Service Representative
24 hours ago
Gold Coast, Queensland, Australia The Reject Shop Full timeAbout the JobThe Reject Shop is a leading discount variety retailer in Australia, offering a wide range of general consumer merchandise. We are looking for a talented Customer Service Representative to join our team, providing assistance to customers and supporting our store operations.As a Customer Service Representative, you will have the opportunity to...
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Retail CX Manager
3 days ago
Gold Coast, Queensland, Australia CSB Full timeEmpowering Women WorldwideCrop Shop Boutique's mission is to redefine athleisure while empowering women globally. As a key member of our team, you will contribute to this mission by delivering exceptional customer experiences.This role offers a unique opportunity to work in a fast-paced e-commerce environment, leveraging your expertise in customer experience...
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Corporate Services Professional
7 days ago
Gold Coast, Queensland, Australia Queensland Department of Education Full timeJoin the Queensland Department of Education's South East Region team as a Corporate Services Officer.Key ResponsibilitiesThis role involves managing the day-to-day operations of the regional office fleet, including:Vehicle allocation and car park booking managementFuel card and toll tag administration, vehicle servicing and maintenanceState-wide fleet...
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Customer Service and Operations Manager
4 days ago
Gold Coast, Queensland, Australia Snap-On Tools Full timeThe Customer Service and Operations Manager will oversee the customer service and technical services for Snap-On Tools, managing a team of representatives to provide coaching and guidance. This position involves developing and implementing training programs to improve team performance and ensure quality standards are met.ResponsibilitiesManage a team of...
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Retail Pharmacy Technician
6 days ago
Gold Coast, Queensland, Australia Direct Chemist Outlet Pty Full timeWe are seeking a highly skilled Retail Pharmacy Technician to join our Direct Chemist Outlet Paradise Gardens team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our pharmacy.Your responsibilities will include assisting pharmacists with prescription dispensing, handling patient information, and maintaining...
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Service & Training Manager
1 day ago
Gold Coast, Queensland, Australia Snap-On Tools Full timeOverviewManages the customer service and technical services for an organization. Manages a team of customer and technical support representatives, providing coaching and guidance in the support of all customers. Manages the technical training for the organization, developing and implementing programs.This position is physically located in West Lebanon, New...
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Style Development Manager
7 days ago
Gold Coast, Queensland, Australia CSB Full timeCrop Shop Boutique (CSB) is an Australian-based e-commerce brand specializing in athleisure fashion. Our mission is to empower women globally by combining style, functionality, and confidence in every piece we create.About the JobThe Senior Marketing Manager will oversee the creation of high-quality designs that align with CSB's brand identity and market...
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Customer Service Professional
23 hours ago
Gold Coast, Queensland, Australia BOQ Group Full timeAbout the RoleWe are seeking a passionate and driven Customer Service Professional to join our team. As a key member of our banking team, you will be responsible for developing and maintaining strong relationships with our clients.The ideal candidate will have excellent customer service skills, with a proven track record of delivering outstanding results in...
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Content Marketing Manager
6 days ago
Gold Coast, Queensland, Australia Evolve Skateboards Full timeAbout UsAt Evolve Skateboards, we are committed to innovation, craftsmanship, and pushing the boundaries of ride technology. Our marketing team plays a crucial role in making this happen.Job Description:Marketing Specialist: Develop and execute marketing campaigns that drive business results.Market Analysis: Analyse market trends and consumer behaviour to...
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Guiding Entrepreneurs to Success
5 days ago
Gold Coast, Queensland, Australia Road To Prosperity Growth Academy Full timeBenefits and OpportunitiesThis is a unique opportunity to work with a dynamic global team, collaborating with high-achieving professionals who value leadership, growth, and financial success. As a Business Coach and Mentor, you will enjoy:Performance-based earnings with unlimited earning potential.Advanced leadership training and access to world-class...
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Food Service Coordinator
3 days ago
Gold Coast, Queensland, Australia Gold Coast Convention and Exhibition Centre Full timeJob OverviewWe are seeking a highly organized and detail-oriented individual to join our team as a Kitchen Storeperson. As the first point of contact for all kitchen deliveries, you will play a crucial role in ensuring the smooth operation of our food service.Key ResponsibilitiesReceive and verify all kitchen goods against orders for accuracy.Ensure...
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Gold Coast, Queensland, Australia Healthscope Full timeHealthscope prides itself on delivering exceptional patient experiences, and as the Consulting Suites Team Leader, you will play a pivotal role in achieving this goal.Key Responsibilities:Leadership and Management: Provide direction and guidance to the consulting suites department staff, ensuring a high-performing team that consistently meets...
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CCTV and IT Service Technician
10 hours ago
Gold Coast, Queensland, Australia DTiQ Technologies, Inc Full timeTechnical Support Specialist - Electronics InstallationAbout DTiQ Technologies, Inc.We are the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, we have enhanced over 8 million consumer experiences daily. Our customer base includes renowned corporations like Burger King, KFC, and...
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Director of Veterinary Services
7 days ago
Gold Coast, Queensland, Australia Greencross Vets Full timeGreencross Vets is a dynamic and growing organisation that is committed to providing exceptional patient care and excellent customer service.We are seeking an experienced veterinarian to join our team as a Head of Veterinary Operations, who can provide strategic leadership and direction to our veterinary services.The successful candidate will have a proven...